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ABSOLUTE NIGHTMARE - ZERO SUPPORT AND CATASTROPHIC PRODUCT FAILURE
DO NOT BUY from this company if you expect them to honor their warranty or provide any customer service. We purchased 6-8 Person Outdoor Steam Sauna (currently rebranded it with a new name) for our luxury short-term rental property in December 2025 spending approximately $14K including installation services they recommended, and it has been a complete disaster. I wish we had seen the reviews here before buying from this company
Within months in Apr 2026, we discovered a massive leak due to a defective initial installation (improper shingle placement and zero drainage mechanisms for a flat roof design). Water pooled and seeped into the interior, causing severe, compounding structural damage.
When we reported the issue, it took over four months of endless back-and-forth, excuses, and delayed shipping for replacement parts to arrive from China. When a technician finally showed up, they tore the roof apart, realized they had the incorrect and missing parts, and tried to abandon the unit completely exposed to the elements without weatherproofing.
After waiting months for a follow-up, the company ultimately informed us they had no technicians available in our area to fix their mistakes. We were left with an unusable, structurally damaged unit wrapped in a tarp during our peak rental season.
We ultimately had to hire an independent local contractor to completely redo the roof out of our own pocket, costing us $3,250 in repairs on top of two full months of lost guest bookings and revenue. Gross negligence, terrible communication, and complete failure to honor their warranty obligations. Avoid at all costs.
Great product! Easy to order and the delivery was quick and easy. The delivery guys placed the sauna where I asked and whole process was simple and fast
We purchased this Saunasnet 2 person outdoor sauna and after a few issues (all cused by me) the unit is operating nicely. My mistake was that I thought I had ordered a 120 volt unit and plugged it into a 120 volt circuit. It did not work properly. Took forever to heat up. Once I had the 220volt circuit ran and had
plugged it in, the unit heats up
from 81 degrees to 140 degrees in
10 minutes. There was an issue with shipping as I live un a rural area. This was not the fault of Saunasnet. It was the local shipping company.
I would recommend purchasing from this company. Good price on it too with the sale price.
Only company issue is the directions need to be clearer. Make sure that you have another hand or two if you are putting it together yourself. I added small angles (in the photos) to the side walls at the bottom to hold them in place before connecting the adjacent and front walls.
Enjoy your Sauna
saunasnet has been fantastic, her honesty when selecting the correct sauna speaks volumes about the company. She could has sold me the most expensive option but we discussed where I planned on putting my sauna and she advised what she thought would be the best sauna for the location.
Store owner replied:
Thank you for your wonderful review! We’re so glad to hear that you had a great experience with Saunasnet. Our goal has always been to offer honest advice and help customers find a sauna that truly suits their home and lifestyle. We really appreciate your trust and are thrilled that we could help you choose the right option. Enjoy your sauna, and thank you for choosing Saunasnet!
Store owner replied:
Thank you so much for your feedback! We’re thrilled to hear you’ve been enjoying your sauna consistently for the past 6 months. It means a lot to know that both the quality and our customer service met your expectations.